Credit Card Policies
Personal Information and Privacy Policy

Emmanuel College will only collect personal information which you knowingly and voluntarily provide; for example, applying for school, registering for events and programs, purchasing merchandise, or signing up for mailing lists or news feeds. If you have any concerns regarding your personal information, please contact support@ec.edu

We do or do not sell your persoanl information to 3rd parties. The rights to Student Information falls under the guidelines of the Family Educational Rights and Privacy Act (FERPA).

Security Policy

Emmanuel College takes reasonable precautions to ensure that all credit card transactions that occur on myec.ec.edu are secure. We have partnered with Heartland Payment Systems, an industry leading secure payments solution, to accept credit card payments safely and securely for our customers.

Heartland processes payments on the HPS Exchange platform through the Portico gateway, via Secure Submit. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, Industry leading encryption hardware and software methods and security protocols to protect customer information, compliance with the Payment Card Industry Data Security Standard. PCI/PABP specifications which can be found at www.pcisecuritystandards.org and www.visa.com/cisp.

myec.ec.edu website has been certified with Heartland to use Secure Submit on all credit card transactions.

Secure Submit Customer Support is available Monday thru Friday, 7am to 7pm EST excluding bank recognized holidays. For technical assistance during your beta period or questions regarding this certification letter, contact SecureSubmitCert@e-hps.com.

Unauthorized access is prohibited and punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Refunds

All refunds for merchandise will be provided as a credit to the credit card used at the time of purchase within 5 business days upon receipt of the returned merchandise.

Refunds for all other purchases will be provided as a credit to the credit card used at the time of purchase within 5 business days upon approval.

Emmanuel College has adopted the Federal Policy as the official refund policy of the college. To be eligible for a refund of tuition and residence charges, a student must complete the official withdrawal process or be administratively withdrawn. Depending on when a student becomes no longer enrolled, the law may provide for a refund of unearned tuition, fees, and residence charges for students who withdraw, drop out, are expelled, fail to return from an approved leave of absence, or fail to complete the period of enrollment for which they were charged. The Federal Refund Policy mandates that the College calculate the cancellation of tuition and fees and refunds of Title IV funds based on the percentage of the semester the student has completed. Any student who has completed more than sixty percent (60%) of the semester will not be eligible for any refund. More details may be obtained from the Office of Student Accounts or Office of Financial Aid.

Shipping

Emmanuel College will use FedEx, USPS or UPS when items are purchased and are needed to be shipped to you.